Shipping and Returns
We ship worldwide via Royal Mail. Shipping is calculated by weight of item, for example:
UK: between £3.00 (for e.g. seeds) and £5.00 (for e.g sweater) All UK orders are sent by the Tracked 48 service.
Mainland Europe: between £6.00 and £10.00
USA: between £8.00 and £20.00
Rest of world: between £7.00 and £12.00
Free UK shipping when you spend over £75 with the code FREESHIPOVER75, and free worldwide shipping over £200 with the code FREESHIPOVER200.
If you have any queries about your order, and order you would like to place, or commissioning a custom order, please contact us by emailing hello@riaburns.co.uk.
Payment. We use Stripe and Paypal to process our payments, you can choose which method to use for payment at checkout.
Custom Orders. Commissions and custom orders are welcome. After a design, price and timescale is agreed, a non-refundable deposit of 50% is required before we commence work on the order. We will invoice you via email, with payment to be made by bank transfer. The remaining 50% is due on delivery. You will be kept informed of progress throughout the process via email.
Delivery. Some items are in stock, whereas some are made to order. This will be listed on the individual items page in our shop. We aim to ship in stock items within three working days (Monday-Friday), and made to order items within 2-3 weeks. You will be informed by email when your order has shipped, and we will let you know if there is a delay for reasons beyond our control (e.g. illness, mechanical issues).
UK. We send most of our products out via Royal Mail First Class, which normally takes 1-2 days. Orders with a value over £150 will be sent by Royal Mail Special Delivery - this is a next day tracked service that requires a signature on delivery. UK Shipping ranges from £1.50-£5.00, depending on the size of item ordered.
Rest of the World. We ship worldwide. However, your order may attract may attract import duty and local sales taxes, which customers will need to pay on receipt. For customers in the EU, for example, you will likely have to pay 20% VAT plus a handling charge on receipt of your parcel. We are not responsible for any customs or duty charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to deduct all costs incurred. Shipping is calculated by weight and is outlined on each shop listing. Shipping prices vary according to country: Europe £6-£12, USA £8-£20, rest of world £7-£15.
Returns. We hope you will be entirely satisfied with your Ria Burns Knitwear order, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 28 days of delivery to you. Items returned outside of the 28 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected. Your refund will be made by the same method used for the purchase. You are responsible for the postage costs of returned or exchanged items. Please note that item are considered your property until it arrives with us, and we are not liable to refund or exchange it. The item must still have all labels attached and be in the same condition it was sent to you, so we can re-sell it. Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item. We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. To return an item, please email hello@riaburns.co.uk.
Sample sale items are not returnable and are excluded from this policy.